All orders are shipped within 48 hours Monday – Friday 8am – 5pm MST.
We use the following carriers to deliver our orders depending on your location and shipping method selected:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
When you buy kava online in our store, if an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Monsoon Beverages LLC
Returns Department Tracking #
706 Blackhawk St. Suite E3
Billings, MT 59106
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered.
If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.